10 Best Chatbot Builders for Customer Support in 2025

By 2025, chatbots are handling up to 70% of customer inquiries, offering instant, 24/7 support that 75% of customers expect within five minutes. This guide highlights the 10 best chatbot builders for businesses of all sizes, focusing on ease of use, AI capabilities, integrations, scalability, multilingual support, and affordability. Here's a quick overview:

• Lindy: Advanced AI and 3,000+ integrations for enterprise needs.
• ProProfs Live Chat: Simple setup for small businesses, starting at $15/month.
• HubSpot: Seamless CRM integration and multilingual support.
• Kommunicate: AI-driven with Kompose builder and global language support.
• Netomi: Enterprise-grade AI for complex queries and automation.
• Tidio: No-code builder with templates, ideal for e-commerce.
• Intercom: Custom workflows and advanced AI for growing businesses.
• Conversica: Proactive customer engagement with intelligent assistants.
• Freshchat: Real-time chat and multilingual AI for support teams.
• Chatfuel: Visual builder for multi-channel support, starting at $50/month.

Quick Comparison

These platforms cater to diverse needs, from small businesses needing simple tools to enterprises requiring advanced AI. Choose based on your business size, support volume, and integration needs.

How a Chatbot Transforms Customer Support in 2025

Features to Evaluate

When choosing a chatbot builder for customer support, it's essential to focus on features that directly influence your operations and customer satisfaction.

Natural Language Processing (NLP) Capabilities
Strong NLP capabilities, including sentiment analysis and machine learning, ensure chatbots provide accurate and relevant responses while understanding customer emotions. For instance, Netomi uses machine learning to refine responses based on customer phrasing patterns, enabling more context-aware interactions ^[2].

Integration with Business Tools
Your chatbot should work effortlessly with your existing systems. HubSpot is a great example, offering smooth integration with CRM platforms, messaging apps, and other business tools, simplifying support workflows ^[2].

Scalability and Performance
The platform should grow with your business. Solutions like Tidio and Freshchat are known for handling growth effectively ^[2]. Key aspects of scalability include:

Multilingual Support
For businesses with a global reach, multilingual chatbots like Kommunicate and Freshchat ensure accurate translations and maintain contextual relevance, a must-have for entering international markets ^[2].

Analytics and Reporting
A good platform should provide detailed analytics to monitor performance, customer satisfaction, and response efficiency. These insights are invaluable for improving chatbot operations and enhancing customer experiences.

Ease of Use and Management
The platform should be simple for both your team and customers. Tools like ProProfs Live Chat and Tidio offer no-code bot builders, making it easy to update and customize bots without needing technical skills ^[2].

"64% of consumers consider 24-hour service as one of the top benefits of chatbots, making round-the-clock support capability a crucial feature to evaluate" ^[4].

Security and Compliance
Protecting customer data is non-negotiable. Look for platforms with strong security measures like encryption, compliance certifications, and access controls.

The best combination of features will depend on your business's unique needs, including your customer base, support volume, and growth plans. With these factors in mind, let's dive into the leading chatbot builders for customer support in 2025.

1. Lindy

Lindy is a no-code AI chatbot builder designed to transform customer support with its automation features and intelligent tools. Businesses can use it to create specialized AI agents, called "Lindies", that work together to provide efficient customer support.

Smart AI Features
Lindy uses advanced language models to enable natural conversations. It handles complex questions, analyzes sentiment, and improves its responses over time through continuous learning.

Seamless Integration and Growth
With support for over 3,000 integrations - including CRMs, help desk tools, communication platforms, and analytics software - Lindy fits effortlessly into existing workflows. It can also scale to meet growing customer demands, maintaining reliable performance during busy periods.

Customizable Options
Lindy offers robust customization options, allowing businesses to incorporate branding elements like domain names, logos, and personalized greetings. This helps maintain a consistent brand identity across all support channels.

Pricing Plans
Lindy’s pricing starts with a free plan for basic needs, while paid plans range from $49/month to $199/month, depending on the features required.

Global Language Support
With support for more than 50 languages, Lindy ensures businesses can connect with customers worldwide while keeping conversations relevant and clear.

Streamlined Support Automation
The platform automates tasks like ticket management, reducing response times and escalating more complex issues when necessary. Its AI agents work together seamlessly, allowing businesses to expand their support operations without sacrificing quality.

Strong Security Measures
Lindy prioritizes data security with encryption and secure authentication protocols, ensuring customer information stays protected.

Lindy’s focus on AI-driven support makes it an excellent choice for businesses looking to grow while maintaining efficiency. Up next, we’ll look at ProProfs Live Chat, a tool known for its simplicity and ease of use.

2. ProProfs Live Chat

ProProfs Live Chat blends live chat functionality with AI-driven automation to provide efficient customer support. With AI and Natural Language Understanding (NLU), it manages repetitive questions, gauges customer sentiment, and routes complex issues to human agents when needed. This ensures rapid responses, meeting the expectations of 75% of customers who want replies within five minutes ^[3].

The platform works well with CRM systems, helpdesk tools, e-commerce platforms, and analytics software, creating a smooth support workflow. This allows businesses to offer consistent customer experiences across websites, mobile apps, and even social media ^[1][2].

Thanks to its cloud-based design, ProProfs Live Chat delivers steady performance during busy times, making it a fit for companies of all sizes. Its user-friendly interface, rated 4.5/5 on G2 ^[4], makes it easy for non-technical teams to set up and manage chatbots while supporting communication with customers worldwide.

ProProfs Live Chat provides a free trial along with tiered pricing plans to meet different business requirements. Its mix of automation and human interaction offers a practical way for businesses to upgrade their customer service while keeping a personal touch.

For businesses with enterprise-level needs, HubSpot's chatbot builder is another option, featuring advanced tools and seamless CRM integration.

3. HubSpot

HubSpot's chatbot builder in 2025 is a robust tool for customer support, fully integrated with its CRM system. Its AI and Natural Language Understanding (NLU) features allow it to manage detailed customer interactions, maintaining context even during complex conversations.

One standout feature is its multilingual support, which automatically detects and communicates in the customer's preferred language. This ensures consistent service no matter the region. The bot also integrates with third-party tools, pulling data from various platforms to create personalized customer experiences. For instance, when a customer starts a chat, the bot can reference their purchase history, previous support tickets, and past interactions to offer tailored assistance.

Businesses using HubSpot have seen tangible results: a 25% reduction in support tickets and a 15% increase in customer satisfaction scores. The chatbot efficiently handles routine inquiries while smoothly transferring more complicated issues to human agents.

HubSpot also provides detailed analytics to monitor chatbot performance. Key metrics include:

Major companies like ZoomInfo and G2 rely on HubSpot's chatbot to scale their customer support operations. With a G2 rating of 4.4/5 from over 5,815 reviews ^[4], HubSpot has proven its reliability as a customer service tool.

HubSpot's ability to scale makes it ideal for businesses managing high chat volumes. Its smart routing ensures that human agents can step in effortlessly when needed, keeping the customer experience smooth and uninterrupted.

While HubSpot shines with its CRM integration and scalability, Kommunicate offers a different edge with its emphasis on advanced automation and multilingual capabilities.

4. Kommunicate

Kommunicate has made waves in 2025 with its AI-driven tools designed to handle customer interactions with a human touch. Using sentiment analysis and natural language processing, it can detect tone and adjust responses instantly, ensuring conversations feel more personal and understanding.

One standout feature is the Kompose builder, which allows businesses to design advanced chatbots with ease. These bots excel at managing complex support scenarios while keeping track of the conversation's context - no matter how tricky things get.

According to performance data, Kommunicate's chatbots can automatically resolve up to 70% of FAQ queries ^[3]. That’s a big win for businesses looking to streamline support.

The platform works across websites, mobile apps, social media, and third-party tools, ensuring smooth integration and consistent workflows. Its multilingual capabilities are another big draw, especially for global companies. The system identifies the customer’s preferred language and adapts seamlessly, making it a great option for mid-sized businesses looking to improve customer service while growing.

When it comes to handling scale, Kommunicate’s architecture is built to manage high volumes of customer interactions. For more complex issues, the system smartly transfers queries to human agents, keeping all the context intact for a smooth handover.

The platform also offers 24/7 support, powered by an intelligent routing system that ensures:

• Complex issues go to the right specialist teams
• Customer details and context are preserved during handovers
• Response times stay consistent, even during peak hours

Kommunicate’s analytics dashboard helps businesses track performance metrics, so they can tweak and improve chatbot workflows over time.

While Kommunicate strikes a great balance between AI capabilities and user-friendliness, Netomi might be the better choice for enterprises looking for even more advanced automation.

5. Netomi

Netomi is designed for businesses aiming to elevate their customer support with advanced automation tools. Its powerful NLU engine is particularly adept at interpreting customer intent, even from vague or unclear queries. This leads to precise, context-aware responses that help reduce frustration and improve resolution times.

The platform integrates effortlessly with CRMs, help desks, and other enterprise systems, making it a valuable addition to any organization's support workflow. Its multilingual capabilities go beyond simple translation, offering a deep understanding of regional expressions and cultural nuances - an essential feature for companies with global customer bases.

Netomi's system is built to handle:

• High volumes of interactions with complex routing needs
• Coordination across multiple departments
• Support across various communication channels
• Real-time monitoring of performance metrics

One of Netomi's standout features is its phased rollout process. Businesses can start small with basic automation and gradually expand to more advanced use cases. This step-by-step approach ensures smoother adoption and measurable gains in efficiency. Additionally, the platform's AI is self-learning, adapting to new scenarios as they arise without requiring constant manual updates.

For support teams, Netomi offers detailed analytics and reporting tools. These features make it easier to track key metrics and pinpoint areas that need improvement, enabling teams to fine-tune their operations over time.

Netomi's extensive capabilities make it a strong choice for large organizations with dedicated technical resources. However, smaller businesses looking for a simpler, more straightforward solution may find Tidio to be a better fit.

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6. Tidio

Tidio blends AI technology with an easy-to-use interface to improve customer support operations. Its AI assistant, Lyro, can handle up to 70% of customer inquiries, easing the workload for human agents while maintaining a natural and conversational tone. By taking care of repetitive tasks and simplifying workflows, Tidio ensures quicker and more efficient support for customers.

The platform features a no-code bot builder with over 30 customizable templates. These templates allow teams to quickly set up bots that reflect their brand's voice and meet specific support needs - no coding skills required.

Tidio integrates effortlessly with tools businesses rely on, such as:

• Instagram and Facebook for managing social media inquiries
• E-commerce platforms for assisting with shopping-related questions
• Zapier for automating workflows

Its pricing is flexible, ranging from a free plan to Premium options, so businesses of all sizes - from startups to larger enterprises - can find a plan that works for them. Plus, Tidio's multilingual AI ensures smooth communication with global audiences, thanks to intelligent language detection and region-specific customization.

One standout feature is the AI-human handoff system. When a query becomes too complex for the AI to handle, it seamlessly transfers the conversation to a live agent without losing context, ensuring the customer experience remains smooth.

Tidio also provides valuable insights with its monitoring tools, tracking metrics like:

This combination of functionality and ease of use makes Tidio a strong option for small to medium-sized businesses aiming to improve their customer support without requiring advanced technical skills.

However, for companies needing more advanced customer engagement features, Intercom might be a better fit.

7. Intercom

Intercom uses advanced natural language understanding (NLU) to deliver accurate, context-aware responses, making customer support more efficient. Its Resolution Bot handles routine questions automatically, while AI-powered routing ensures more complex issues are sent to the right agents. This combination lets businesses manage up to 50% more inquiries without adding to their support teams.

The platform works smoothly with tools like Salesforce, Shopify, and Google Analytics, helping businesses connect their CRM, e-commerce, and analytics workflows. With support for over 45 languages and automatic language detection, Intercom allows global companies to provide localized customer service without creating separate chatbot setups.

For businesses experiencing growth, Intercom offers customizable workflows designed to handle increased support demands. The Custom Bots feature enables companies to build tailored chatbots for specific departments or use cases, each with unique rules and responses. Intercom’s infrastructure is built to scale, managing over 500 million conversations every month.

Key insights are available through Resolution Bot Reporting, which includes:

• Bot performance metrics
• Customer satisfaction scores
• Resolution rates by topic
• Average handling time

Intercom’s pricing adjusts based on usage, making it a flexible option for startups and established businesses alike. While it may cost more than simpler tools, its advanced AI features and wide range of capabilities make it a worthwhile choice for companies seeking high-level customer support automation.

Though Intercom shines in automation and scalability, Conversica stands out for its proactive approach to customer engagement.

8. Conversica

Conversica offers AI-driven Intelligent Virtual Assistants designed to shift customer support from reactive problem-solving to proactive engagement. With advanced Natural Language Understanding (NLU), it enables smooth, human-like interactions through targeted follow-ups, tailored recommendations, and responses that adapt to the conversation's context.

Unlike basic chatbots, Conversica keeps track of conversation context and history across multiple channels. Whether a customer starts a conversation on a website, email, or messaging app, the experience stays consistent and personalized. This ensures a seamless interaction no matter where it begins or continues.

The platform connects with popular CRM systems and marketing tools, giving businesses real-time access to customer data, automating workflows, and tracking performance metrics. Its multilingual AI engine goes a step further by recognizing cultural nuances and regional expressions, providing a more natural language experience compared to standard translation tools.

Conversica is built to handle enterprise-level operations effectively, offering features like:

The system is scalable, capable of managing thousands of simultaneous conversations while maintaining high response quality. This makes it an excellent choice for large organizations aiming to automate support without losing the personal touch.

What sets Conversica apart is its proactive approach to customer engagement. Instead of waiting for customers to reach out, the platform identifies opportunities to connect, helping businesses address potential issues before they escalate.

While Conversica focuses on proactive engagement, platforms like Freshchat specialize in real-time, conversational support.

9. Freshchat

Freshchat is a customer support platform that blends AI automation with tools designed for human interaction. Its advanced Natural Language Understanding (NLU) lets chatbots handle more complex conversations, making it a great fit for businesses with global audiences.

The platform’s AI can tackle up to 70% of routine customer questions, freeing up support teams to handle more challenging issues. Some standout features include real-time chat, CRM and social media integrations, detailed analytics, and customizable automation workflows.

Freshchat’s pricing is flexible, offering a free plan and Enterprise options at $95/month per agent. What sets it apart is its chatbot system. Instead of sticking to rigid scripts, Freshchat’s AI adjusts conversations based on customer history, past interactions, and real-time behavior. This creates more meaningful exchanges and improves resolution rates.

Freshchat also integrates seamlessly with the Freshworks ecosystem. This means support teams can access unified ticket management and customer data synchronization. Comprehensive customer profiles and interaction histories are available directly within the chat interface, making personalized support easier to deliver.

For businesses with international customers, Freshchat’s multilingual features go beyond basic translation. It recognizes regional expressions and cultural nuances in over 33 languages, ensuring responses maintain the right tone and context across different regions.

Some users have mentioned that automated responses can occasionally feel rigid, but the platform’s customization options help address this. Its ability to streamline operations and personalize interactions makes it a solid choice for businesses aiming to improve customer satisfaction in the coming years.

While Freshchat shines in multilingual support and context-aware automation, Chatfuel offers a different take on chatbot customization for businesses of all sizes.

10. Chatfuel

Chatfuel stands out with its easy-to-use visual builder, making it a great option for small and medium-sized businesses. Unlike more complex tools like Netomi or Intercom, Chatfuel focuses on simplicity while still offering advanced AI capabilities.

With its visual builder, even non-technical teams can create powerful chatbots. The platform's AI learns from customer interactions, ensuring smooth and natural conversations while handling routine questions. This balance helps businesses keep a personal touch in their customer support.

Chatfuel shines in multi-channel support, working seamlessly across Facebook Messenger, WhatsApp, and Telegram. It provides consistent customer experiences and can handle high traffic using features like multi-agent workflows and load balancing. Plus, enterprise-level security ensures that customer data stays protected.

Here’s a quick look at its key features:

Chatfuel also integrates with CRMs and messaging platforms, offering analytics to help businesses fine-tune their performance. Pricing starts at $50/month, with a free plan available for basic needs.

For businesses that need a simple yet scalable solution, Chatfuel is a solid choice. It combines ease of use with efficient automation, enabling teams to deliver quick and personalized customer service without unnecessary complexity.

Comparison Chart

Here's a detailed look at 10 popular chatbot builders, focusing on their features and strengths:

Key Performance Highlights

• Response Speed: Most platforms deliver responses in under 5 minutes, meeting modern customer expectations ^[3].
• Automation Rates: FAQ automation ranges from 60-70% across these platforms ^[3].
• Customer Satisfaction: Top platforms maintain ratings above 4.3 out of 5.

Features Worth Noting

• Security: All platforms are SOC 2-compliant and offer enterprise-grade data protection.
• Analytics: Options vary from basic performance metrics to AI-driven insights.
• Language Support: Enterprise-level solutions typically provide the broadest multilingual capabilities.

This comparison highlights the variety in chatbot platforms. For example, Netomi and Conversica cater to enterprises with advanced AI, while ProProfs and Tidio prioritize simplicity for smaller businesses. This range ensures that organizations can find a platform that fits their needs and technical expertise.

*Note: HubSpot's free plan includes basic chatbot features; premium capabilities require a paid subscription.

Conclusion

By 2025, chatbots have become essential for providing quick, around-the-clock support, automating up to 70% of common customer inquiries. After reviewing the leading chatbot platforms, it's evident that each one is designed to meet different business needs. Choosing the right tool means finding a solution that fits your company's size, objectives, and technical capabilities.

"Chatbots are no longer just tools - they are strategic assets for delivering exceptional customer experiences."

Today's chatbot options cater to businesses of all scales. Platforms like Netomi and Lindy offer advanced AI features with deep learning capabilities for larger enterprises, while tools such as Tidio and ProProfs make automation accessible to smaller businesses just starting out.

When deciding on a platform, focus on key factors like integration options, scalability, and the level of AI sophistication. The priciest or most feature-packed platform isn’t always the best fit. Instead, look for one that aligns with your customer support goals, technical resources, and budget.

The right chatbot solution doesn’t just handle repetitive tasks - it enhances the efficiency of human agents by freeing them up to focus on complex, personalized interactions. From Netomi's enterprise-grade AI to Tidio's simple and intuitive design, your choice should reflect your business's unique needs and ambitions.

As AI technology advances, businesses that invest in smart chatbot strategies today will gain a competitive edge in the future.

FAQs

Which is the best AI chatbot currently?

The ideal AI chatbot depends on your business needs and size.

For larger enterprises, Netomi stands out with its advanced AI and deep learning capabilities, making it great for handling complex inquiries. On the other hand, Tidio is a solid choice for small businesses, offering a balance of useful features and affordability, starting at $29/month. If CRM integration is a priority, HubSpot offers seamless connectivity and multilingual support for global operations ^[2][4].

Here’s a closer look:

• Tidio is perfect for small to medium-sized businesses, offering:
  • A no-code bot builder
  • Ecommerce integrations
  • A free version for basic needs
• HubSpot is ideal for businesses focused on CRM integration, featuring:
  • Smooth integration with CRM systems
  • A unified view of customer interactions
  • Multilingual support for diverse audiences

When choosing the right chatbot, consider these factors:

• How well it integrates with your existing tools
• Whether it can grow with your business
• The level of AI sophistication required
• Your budget
• Available support channels (e.g., web, social media, email)

Each platform has its strengths, so the best choice will depend on aligning the chatbot’s features with your specific goals and resources.

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