Genesys

Botpress is a comprehensive platform that enables the creation of powerful AI agents. It offers an intuitive building experience driven by the latest advancements in large language models (LLMs). This platform is ideal for users looking to start building their own AI solutions quickly and effectively.

Channels: Instagram, Intercom, Line, Messenger, Microsoft Teams, Slack, Sunshine Conversations, Telegram, Viber, Webchat, WhatsApp.

Integrations: Aftership, Asana, AWS Lambda, AWS S3, Browser, Calendly, charts, Chat, DALL-E Image Generation, Google Analytics, HubSpot, Jira actions, JSON Web Token, Linear, Messaging API, Mixpanel, N8N, Notion, PostgreSQL, Salesforce, Segment, SendGrid, Shopify, Stripe, trello, Twilio, Twilio Voice, Typeform, UUID, Vonage, Weavel, Webhook, Wikipedia, Zapier, Zendesk.

LLMs: Anthropic, Cerebras, Fireworks AI, Groq, Hugging Face, OpenAI.

Pricing Plans:

Pay-as-you-go (from $0)
- Visual building studio
- Free monthly AI credit
- Integration hub
- Agent analytics
- Platform API access
- Community support
- Starting cost: free; customizable for additional bots and features with a cost of $1/month each.

Team ($445.5 (Yearly) or $495 (Monthly)
- All Pay-as-you-go features
- Live agent handoff
- Custom agent analytics
- Real-time collaboration
- Enhanced knowledge bases
- Live-chat support
- RBAC
- Yearly subscription offers a discount. Free trial available.

Enterprise (Custom Pricing)
- All Team features
- Botpress Enterprise Guarantee
- Whiteglove onboarding
- Custom workspace limits
- Volume discounts
- Custom payment terms
- Dedicated supportContact sales for custom pricing and enterprise-specific requirements.

Acquire is a comprehensive customer support platform designed to transform communication through messaging, video, and advanced agent workspaces. The software simplifies customer interactions by unifying various digital support channels, facilitating improved response times and enhancing agent efficiency. It enables businesses to provide the quality support their customers deserve, optimizing workflows and ensuring seamless communication.

Channels: Facebook, Line, WeChat, WhatsApp, Instagram, Telegram, Twitter.

Integrations: Amazon Lex Bot, Article Inserter, Article Search, Azure QnA Maker, Book a Meeting, Calendly, Chili Piper, Content Showcase, Custom Card, Desktop Applications, DocuSign, Get a Demo, Google Analytics, Google Meet, Guru, HubSpot, Freshdesk, IBM Watson, JotForm, Magento 2, Mailchimp Subscribe, Microsoft Dynamics CRM, OnceHub, PII Form, Salesforce, Shopify, Server Status, Stripe, Typeform, Viber, WooCommerce, Zoho Desk, Zoho CRM, Zendesk, Zendesk Guide, Zapier, Zoom.

Activechat is a powerful solution designed to automate sales conversations through live chat and GPT-powered chatbots. This platform revolutionizes the way businesses connect with customers and support their employees by providing instant answers to queries and managing tasks efficiently. With infinite customizability and rapid integration capabilities, Activechat meets diverse business requirements, allowing organizations to benefit immediately from its features.

Channels: SMS, Email, Live Chat

Integrations: JSON-friendly API integrations

LLMs: GPT, Gemini, PaLM, Llama, and others

Pricing:

Company License $4,995
- Live chat automation
- Natural language bots
- Multiple chat channels
- Visual chatbot builder
- Customer CRM tools
- Reporting and analytics
- 25 Assistance Hours

Developer License $14,995
- Everything in the Company plan
- Unlimited installations
- Billing system
- TypeScript code
- Developer docs
- Dedicated support
- 100 Assistance Hours

Assistance hours can be used for consultations, custom development, or training (Expires in 180 days):
- 25 Hours: $1,250
- 50 Hours: $2,000
- 100 Hours: $3,500

Aivo is a leading provider of conversational AI solutions, designed to enhance customer experiences through automation. This platform employs omnichannel tools and live agent solutions to facilitate seamless interactions between businesses and customers. With a focus on efficiency, Aivo empowers organizations to deliver outstanding customer service.

Channels: Instagram, Telegram, Twitter, WhatsApp

Integrations: Genesys, Zendesk

LLMs: Not specified but platform has gen-ai capabilities

Pricing: contact Aivo.

Amazon Lex is a fully managed AI service that enables users to create AI chat interfaces for any application. It allows for the development of chatbots, voice assistants, machine learning-powered IVR systems, and virtual agents. This versatile tool simplifies the integration of intelligent conversational interfaces into various platforms.

Channels: WebChat

Intgerations: Amazon Bedrock, Amazon Polly, Amazon Lambda, Amazon Kendra, Amazon Chime, Amazon Chime, Genesys Cloud CX

LLMs: see Amazon Bedrock

Pricing: see Amazon Lex pricing

The Microsoft Bot Framework offers a comprehensive solution for creating enterprise-grade conversational AI experiences. It allows developers and teams to build intelligent bots utilizing Azure Cognitive Services for natural language understanding. Additionally, it provides an open-source SDK and tools to connect bots with various channels while ensuring ownership and control of data.

Boost.ai offers an end-to-end conversational AI platform that enhances self-service capabilities and boosts customer satisfaction. Its innovative technology utilizes AI chat and voice bots to automate customer interactions, allowing organizations to manage high traffic while reducing costs. The platform is designed to hyper-personalize customer connections, making it a valuable tool for enterprises aiming to improve their service efficiency.

Channels: Messenger, Twitter, WhatsApp, Slack, Microsoft Teams

Integrations: Google Chat, Symphony, Twilio, Viber, Vier, Vonage

Pricing: contact boost.ai

Flow XO is a user-friendly and feature-rich AI chatbot platform that enables users to build code-free online chatbots swiftly. It offers various features to capture leads and interact with customers seamlessly across multiple channels. This platform provides extensive integrations and the ease of creating chatbots, making it an ideal solution for businesses looking to enhance customer engagement.

Channels: Twitter, WooCommerce

Integrations: 46elks, AgileZen, Adobe Document Cloud, Base, BigCommerce, Buffer, CallFire, Campfire, Capsule CRM, Chatter, ClickSend, Closeio, Constant Contact, Eventbrite, FLG, Follow Up Boss, Formstack, FreshBooks, GitHub, Google Calendar, Google Contacts, Google Sheets, Google Tasks, Help Scout, iDoneThis, Intercom, Jira, JotForm, Knack, Leankit, LinkedIn, Mad Mimi, MySQL, OneNote, Pipedrive, PipelineDeals, Pivotal Tracker, Streak, Stripe, SurveyGizmo, Teamwork, Toggl, Toodledo, UserVoice, Webmerge, Zendesk, Zoho

LLMs: OpenAI

Pricing: free plan then Standard plan from $25 per month

Free trial: yes, 14 days

ChatBot utilizes AI technology to provide instant assistance to customers, enabling 24/7 support. This software is designed to enhance customer satisfaction with ultra-high rates, making it an ideal solution for businesses seeking to improve their customer service capabilities. A free AI chatbot test is available, showcasing its features and benefits.

Channels: Facebook Messenger, Web chat, Slack

Integrations: HelpDesk, Wordpress, Shopify, Zapier, Freshdesk, Zendesk

Pricing: Starter plan from $52 USD per calendar month (billed annually)

Free trial: yes, for 14-days.

Botmaker is a conversational platform designed to assist businesses in training ChatGPT for various applications, including sales and customer support. It allows users to connect their chatbots to more than 20 chat and voice channels, facilitating streamlined customer engagement. The platform also supports live chat agents and integrates with advertising services to enhance communication.

Channels: WhatsApp, Instagram, Facebook Messenger, Facebook Workplace, Google Business Messages, Mercado Libre, Slack, Teams, Telegram, Webchat, Apple Messages for Business, LinkedIn, Google Play Reviews, Microsoft Teams, Amazon Alexa, Email, SMS, Google Assistant, YouTube, Google Chat, Email, SMS

Integrations: Google Play, Google Assistant, YouTube, Facebook, LinkedIn, Payment Systems, Geolocation, Delivery, CRMs, Translate, Google Ads, Meta Ads, HubSpot, Salesforce, Salesforce Marketing Cloud, TOKKO, Zendesk, Soho CRM, VTEX, Shopify, Mercado Pago, PayPal, Google Sheets, Google Analytics 4

LLMs: OpenAi

Pricing: starts with a Standard plan of $149 USD per calendar month

Tidio offers a game-changing customer service solution driven by AI that enhances lead conversion, supports stellar customer interaction, and boosts revenue. This innovative platform effectively streamlines customer support processes, making it easier for businesses to meet their clients' needs. With its powerful features, Tidio stands out as a leading choice for those seeking to improve their customer service experience.

HubSpot's free chatbot software provides an easy way to automate and scale website chat conversations. This tool simplifies managing inquiries from both prospects and customers, ensuring efficient communication. By leveraging this solution, businesses can enhance customer interaction without compromising on service quality.

Pricing: See HubSpot pricing page.

Free trial: yes.

Drift is a platform designed to engage in-market buyers early in the customer journey. By facilitating real-time conversations, it enhances customer engagement and supports sales teams in reaching potential clients more effectively. The product aims to create meaningful interactions that can lead to increased conversions and better customer relationships.

Oracle Digital Assistant is a comprehensive AI platform designed to create conversational experiences for business applications through text, chat, and voice interfaces. It enhances customer and employee interactions and automates tasks using natural language understanding. With a focus on efficiency, this platform allows businesses to streamline processes and improve service quality.

Chatfuel offers a leading marketing and sales platform for eCommerce businesses. It enables the creation of AI chatbots that engage customers across various platforms, including WhatsApp, Instagram, Facebook, and websites, ultimately helping to maximize revenue. With Chatfuel's innovative solutions, businesses can enhance their customer support and streamline communication.

Channels: Facebook Messenger, Instagram, WhatsApp, Web chat

Integrations: Kommo CRM, Shopify, Google Sheets, Stripe, Zapier, API access

LLMs: OpenAI

Pricing: Business plan from $23.99 per calendar month (WhatsApp & Instagram only)

Free trial: yes

Engati is a powerful conversational AI platform designed to improve customer experiences across various digital channels. With its Gen-AI powered chatbots, live chat, and marketing automation tools, Engati enables businesses to engage leads, customers, and employees efficiently. The platform simplifies omnichannel communication, driving better engagement and conversion rates.

Channels: Instagram, WhatsApp, Facebook Messenger, Web Chat, SMS

Integrations: Freshdesk, Google Analytics, Google Calendar, Google Sheets, Salesforce, Shopify, Zendesk

Pricing: starts from 1$ per day

Free trial: yes, for 7 days

Instabot provides businesses with an easy-to-use platform to generate leads and enhance the customer experience through powerful and customizable chatbots. The platform is designed for swift setup, allowing users to engage customers effectively and efficiently. With a focus on lead generation and user engagement, Instabot stands out as an essential tool for modern businesses.

watsonx Assistant is a next-generation conversational AI solution designed for organizations to easily create generative AI Assistants. It provides efficient self-service experiences to customers across any device or channel while enhancing employee productivity through intelligent context gathering and retrieval-augmented generation for accurate responses.

Botsify is an innovative chatbot automation platform that offers businesses the tools to implement unified chat automation. By enabling omnichannel live chat services, it allows for efficient auto-responses and improved customer interactions. With its user-friendly interface and feature-rich options, Botsify facilitates businesses in capturing leads and enhancing customer satisfaction.

Channels: Messenger, WhatsApp, Instagram, Website, Telegram, SMS

Integrations: custom integrations through Btosify API

LLMs: OpenAI, Gemini

Pricing: basic plan starts from $49 USD per caldendar month

Free trial: yes, for 14-days

Pandorabots is recognized as the leading platform for building and deploying chatbots, enabling users to create intelligent conversational agents. The platform facilitates the development of chatbots with various features, including code and no-code options, making it suitable for both developers and customer experience designers. With support for multilingual capabilities and cross-channel deployment, Pandorabots empowers businesses to enhance their customer interactions through advanced conversational AI technology.

Gupshup offers advanced AI-powered chatbots aimed at automating processes in customer acquisition, marketing, commerce, and support. These tools are designed to maximize customer lifetime value while simultaneously reducing service costs. With a focus on driving engagement, Gupshup empowers businesses to enhance customer interactions through automated solutions.

Intercom is a complete AI-first customer service solution that delivers exceptional service through Fin, an AI agent capable of providing human-quality responses. It can be integrated with any existing help desk system and is designed to manage support volume efficiently. With features like Tickets, Inbox, Phone, and Help Center, it aims to enhance customer experiences across various platforms.

WotNot is an easy and no-code chatbot platform designed to automate the daily interactions that occur within businesses. This platform facilitates lead generation, appointment booking, and enhances customer support scalability. By leveraging WotNot, companies can manage their communications more efficiently and cost-effectively.

Landbot offers an AI Chatbot Generator designed for marketing, sales, and customer service teams, allowing them to save time and significantly reduce operating costs through conversation automation. This tool enhances the efficiency of team interactions and improves the user experience. With Landbot, businesses can create conversational experiences that streamline operations and free up valuable resources.

Tars is a Conversational AI platform designed to bridge the divide between complex technical processes and intuitive conversations. With its advanced technology, Tars transforms frustrating IVR loops and cumbersome workflows into simplified dialogues, thus enhancing customer experience and improving employee productivity. This innovative solution not only aids businesses in automating their customer interactions but also liberates staff from mundane tasks, allowing them to focus on more strategic initiatives.

Crisp is a comprehensive AI-powered business messaging platform that consolidates teams, conversations, data, and knowledge in one centralized place. It facilitates effective communication by supporting multiple channels such as email, chat, and social media, allowing teams to collaborate easily. Crisp offers a variety of features including a Knowledge base, Omnichannel Team Inbox, Chatbot, and CRM, all aimed at enhancing customer success and engagement.

Channels: Instagram, Twitter, Discord, Messenger, Twilio SMS, Viber, WhatsApp, Line Telegram

Integrations: WordPress, Shopify, Contact Form, Auto-Responder, Cloudflare, Prestashop, Ask Rating, Slack, Mailchimp, Zapier, WooCommerce, WHMCS, Segment, YourGPT AI Bot, Joomla, Support AI ChatBot, Quicklinks, Zoho, Salesforce, Webflow, Pipedrive, Aircall, HubSpot, Videosupport, GitHub, Message Scheduler, Trello, LunaGPT, Quick Actions, Bugpilot, Databerry, Freshpaint, Klaviyo, Olvy, Smiirl, Poptin - Pop Ups and Contact Forms, Ringover, IsDown, Viber, Rotic Chatbot, Tabular - Email Builder, Ply, Onepilot, ChargeDesk, n8n, Dropbox Integration, HockeyStack, Auto-Delete, ActiveDEMAND, Magento, SocialPrf, Ticket Center, Stripe

Pricing: starts with a free plan

Free trial: Yes, 14 days

Conversational Agents is a robust platform designed for the development of chatbots and voice bots utilizing natural language understanding technologies alongside Google's advanced AI capabilities. It enables the creation of hybrid conversational agents that combine deterministic and generative AI functionalities to enhance customer interaction experiences. Users benefit from a community of developers and tools that streamline the process of building effective virtual agents.

Rasa provides flexible conversational AI software designed for building both text and voice-based assistants. This platform is utilized by developers, conversational teams, and enterprises worldwide, empowering them to create seamless and efficient customer interactions. With its robust capabilities, Rasa enhances customer experiences in various applications.

Chatwoot is an open-source and cloud-based customer engagement platform. It allows users to manage various customer conversation channels from a single interface, enhancing relationship building and customer satisfaction. This platform serves as a self-hosted alternative to Intercom and Zendesk, empowering organizations with the tools needed for effective communication.

Channels: Web chat, WooCommerce, Shopify, Email, Facebook Messenger, Instagram, SMS, WhatsApp, Telegram, Line, Slack

Integrations: Dialogflow, Rasa, FullContact, Clearbit, Calendly, Stripe

Pricing: starts with Hacker plan from $0 per calendar month (constrained to maximum of 2 agents)

Verloop provides a state-of-the-art Conversational AI solution focused on automating customer support. This innovative platform is tailored to deliver a delightful support experience by enhancing engagement and efficiency in customer interactions. With its advanced features, Verloop allows businesses to streamline their support processes effectively.

Yellow.ai offers AI-first customer service automation solutions designed for enterprises. These solutions aim to enhance operational efficiency, improve customer experiences, and streamline support processes with advanced AI technologies. The platform empowers businesses to provide quick, accurate, and personalized interactions across various channels, driven by cutting-edge AI capabilities.

Freshchat is an AI-powered omnichannel messaging platform that enables businesses to deliver effective customer support through live chat and chatbot solutions. By upgrading to Freshdesk Omni, users gain access to an all-in-one toolkit that enhances ticketing systems, knowledge bases, and more, ensuring five-star service for customers. This solution caters to organizations seeking smarter conversational support.

Manychat is a powerful tool designed to automate two-way, interactive conversations across popular platforms like Instagram Direct Messages, Facebook Messenger, and SMS. This innovative service helps brands grow by enhancing customer engagement and driving sales through automated chat marketing. With Manychat, businesses can foster meaningful interactions, leading to increased conversions and customer satisfaction.

Kore ai is a leader in enterprise AI technology, providing solutions that embed AI into various business functions. Their AI agents are designed to automate workflows and enhance value for tasks related to work, process, and customer service. By leveraging the capabilities of AI, businesses can optimize operations and improve customer experiences.

Studio is a serverless, stateful visual workflow builder designed for ease of use. It allows users to create, edit, and manage communication workflows quickly and effectively, leveraging Twilio’s visual low-code, no-code capabilities. The application is ideal for those looking to streamline their communication processes without extensive technical expertise.